Refund Policy
Last updated: 9/13/2026
Money-back guarantee
We offer a 30-day money-back guarantee on credit purchases made through Scanything. If you are not satisfied with your purchase, you can request a full refund within 30 days of the order date.
How to request a refund
Scan credits are sold as in-app products through Google Play, and Google is the seller of record for those purchases. Request a refund from your Google Play order history (Play Store → Payments & subscriptions → Budget & history), or contact us directly at scanythingapp@gmail.com and we will help you with the Google Play refund request.
Credit refunds
Refunds apply to unused credit balances purchased within the last 30 days. If you have already used the credits to perform scans or analysis, we may reduce the refund by the value of the used credits.
Subscription refunds
Monthly subscriptions are billed by Google Play (in the Android app) or by Paddle (on the web). Refunds and cancellations follow the policy of the platform that processed the charge. You can cancel at any time through the Google Play Store app or the Paddle customer portal linked in your account. We do not prorate partial months except where required by law.
Refund timing
Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
Questions
If you have any questions about refunds, please contact us at scanythingapp@gmail.com.